A cancellation fee may apply for non-attendances/missed appointments or late cancellations ( less than 2 hours prior to your booked appointment).
The cancellation fee is $30 per 15 minutes appointment and the appropriate invoice will be sent – it may not be possible to make further appointments with our surgery until the fee has been paid.
This policy is necessary on account of the financial loss to the practice incurred by patient non-attendances and more importantly, the loss of opportunity for other patients requiring medical attention to see the doctor.
We understand that unforeseen circumstances do occur, and hence encourage that patients telephone the surgery as soon as is possible should unpredictable events arise to prevent attendance.